Your account and data

Deletion assistance.

Website enquiries and app accounts are different. Reading this website does not create a ZYRA account, and this page does not automatically delete an app account.

Website enquiry data

If you have emailed ZYRA and want to ask about your enquiry data or request its deletion, email hello@zyraconnect.app. You can identify the enquiry by its subject and approximate date; there is no need to resend sensitive information.

The website privacy notice covers this website and explains how contact enquiries reach us.

Private-test app accounts

If you already have a private-test ZYRA account, contact support for account-deletion assistance. We will help you identify the appropriate account route. This is a contact route, not a confirmation that deletion has happened.

Please do not email identity documents, passwords, sign-in codes, private Journey conversations or photographs. Any verification needed for an account request must use the appropriate account route.

Membership billing

If you have an active store subscription, deleting an account does not by itself cancel that subscription. Manage cancellation with the store where you purchased it, and ask support if you need help distinguishing the two steps.

Before public launch

Public sign-up and purchases are closed. The full app privacy notice and member-facing deletion information are being prepared for public launch; this assistance page does not replace them.